Privacy Policy
PRIVACY POLICY
Totally Refreshed Steam & Spa
Last Updated: August 10, 2026
Totally Refreshed Steam & Spa (“Totally Refreshed,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.
This Privacy Policy explains how we may collect, use, disclose, store and protect personal information when you interact with Totally Refreshed Steam & Spa, including through our website, mobile application, online booking system, in-spa services and other communications.
1. INFORMATION WE COLLECT
The personal information we collect depends on how you interact with us and the services you use. This may include:
- Name
- Email address
- Phone number
- Mailing or billing address
- Date of birth, where applicable
- Client account and profile information
- Appointment and booking history
- Service preferences
- Preferred service providers
- Gift card, package, membership or promotional information
- Transaction and payment-related information
- Communications with our team
- Forms, waivers and consents
- Information you voluntarily provide that may be necessary to safely or appropriately provide certain services
- Device, application and technical information generated when you use our website or mobile application
We only collect information that is reasonably required to operate our business, provide requested services, improve the client experience, meet legal requirements or for other purposes to which you have consented.
2. HOW WE USE YOUR INFORMATION
We may use personal information to:
- Create and manage your client account
- Schedule, modify and manage appointments
- Provide spa, salon and wellness services
- Maintain appropriate client and service records
- Process purchases and payments
- Manage gift cards, packages, memberships and promotions
- Send appointment confirmations and reminders
- Manage cancellation and waitlist requests
- Respond to questions and customer service requests
- Personalize and improve your booking and client experience
- Communicate important information about your appointments or account
- Send promotional communications where you have consented to receive them
- Maintain the security of our systems
- Prevent fraud or misuse
- Meet legal, regulatory, accounting and business requirements
3. MOBILE APP & ONLINE SERVICES
Our mobile application and online services allow clients to access features such as online booking, appointment management, client accounts and other spa-related services.
Information provided through our mobile application, website or online booking system may be processed using trusted third-party technology providers that assist us in delivering these services.
These providers may process information only as reasonably necessary to provide their services to us or as otherwise permitted or required by law.
4. APPOINTMENT & SERVICE INFORMATION
When you book or receive services from Totally Refreshed Steam & Spa, we may maintain information associated with your appointments, service history, preferences, forms, waivers, consents and other information reasonably necessary to provide your services.
Some services may require additional information to determine whether a service is appropriate or to allow our service providers to perform the service safely.
Access to this information is limited as appropriate to employees, service providers and systems that require it to perform their responsibilities.
5. PAYMENTS
When you make a purchase or payment, information required to complete the transaction may be processed through trusted payment and technology providers.
Payment information is handled using appropriate security measures and industry-standard payment processing practices.
We do not sell your payment or transaction information.
6. APPOINTMENT COMMUNICATIONS
We may use your contact information to send communications necessary to provide the services you request, including:
- Appointment confirmations
- Appointment reminders
- Booking changes
- Cancellation notifications
- Waitlist notifications
- Purchase or transaction information
- Account-related communications
- Other important service information
These communications are considered part of providing the services you have requested.
7. MARKETING COMMUNICATIONS
With your consent, we may send promotional emails, text messages or other communications regarding services, promotions, events, availability or news from Totally Refreshed Steam & Spa.
You may unsubscribe from promotional communications at any time using the unsubscribe option provided or by contacting us.
Opting out of promotional communications will not necessarily prevent you from receiving transactional or appointment-related communications necessary to provide services you have requested.
8. HOW WE SHARE INFORMATION
Totally Refreshed Steam & Spa does not sell your personal information.
We may share personal information with trusted third-party service providers where reasonably necessary to operate our business and provide services to you.
These may include providers that assist us with:
- Appointment scheduling and online booking
- Mobile application services
- Payment processing
- Website and e-commerce services
- Email and text communications
- Data hosting and storage
- Technology and security
- Accounting and professional services
We may also disclose personal information when required or permitted by applicable law.
9. THIRD-PARTY SERVICE PROVIDERS
Some of our service providers may collect, process or store information on our behalf.
We select service providers that we believe provide appropriate safeguards for the information they process. These providers may have their own privacy policies governing aspects of their services.
Some service providers may operate or store information outside Alberta or Canada. Information processed in another jurisdiction may be subject to the laws of that jurisdiction.
10. SECURITY
We take reasonable administrative, technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, disclosure, alteration or destruction.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
11. RETENTION OF PERSONAL INFORMATION
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required for legitimate business, legal, regulatory, tax, insurance, accounting or recordkeeping purposes.
Retention periods may vary depending on the type of information and the reason it was collected.
12. ACCESSING, CORRECTING OR DELETING YOUR INFORMATION
You may contact us to request access to or correction of personal information we maintain about you, subject to applicable law.
You may also request deletion of your account or personal information where applicable.
Certain information may need to be retained where required or permitted by law or where reasonably necessary for recordkeeping, transactions, dispute resolution, fraud prevention or other legitimate business purposes.
Requests can be submitted to:
contact@totallyrefreshedsteamandspa.com
We may need to verify your identity before completing certain privacy requests.
13. WITHDRAWING CONSENT
Where we rely on your consent to collect, use or disclose personal information, you may withdraw your consent, subject to applicable legal or contractual restrictions and reasonable notice.
Withdrawing consent may affect our ability to provide certain services where the information is necessary to provide those services.
14. COOKIES & WEBSITE TECHNOLOGIES
Our website and third-party technology providers may use cookies and similar technologies to operate our website, maintain security, remember preferences, understand website usage and improve the client experience.
Your browser may allow you to block or delete cookies. Certain website features may not function properly if cookies are disabled.
15. THIRD-PARTY LINKS
Our website or mobile application may contain links to websites or services operated by third parties.
When you leave a website or application controlled by Totally Refreshed Steam & Spa, the privacy practices of the third party may apply. We encourage you to review the privacy policies of external services before providing personal information.
16. CHILDREN & MINORS
Our website and mobile application are not intended to independently collect personal information from children who are not legally able to provide the required consent.
Where information about a minor is required for an appointment or service, consent from a parent or legal guardian may be required where appropriate.
17. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes to our services, technology, business practices or legal requirements.
The most current version will be made available through our website or other appropriate location, and the “Last Updated” date will be revised when changes are made.
18. QUESTIONS, PRIVACY REQUESTS & CONTACT INFORMATION
If you have questions about this Privacy Policy, would like to request access to, correction or deletion of your personal information, withdraw consent where applicable, or have another privacy-related concern, please contact:
Privacy Compliance Officer
Totally Refreshed Steam & Spa
#2 – 2119 50 Avenue
Red Deer, Alberta T4R 1Z4
Canada
